About Our Complaints Management
Your contentment means the world to us. Our objective is to maintain a high quality standard and the best possible service performance. If it happens nonetheless that you feel you are dissatisfied with our services, please be sure to let us know. To do so, choose one of the following contact options:
Commerz Real Investmentgesellschaft mbH
Tel.: +49 611 7105 4295, Mon - Fri 9:00-17:00 CET
Fax: +49 611 7105 5189
As soon as it has been received, your complaint will be forwarded to a staff member in the complaints management department, who will enter it into the system and ensure that it is processed promptly. In case the processing of your complaint is subject to unexpected delays, you will be notified of the fact.
The business language to be used for your query is German.
We have a vested interest in seeing any issue you might have sorted out swiftly, and in finding a satisfactory solution. Naturally, there is no charge on the complaints processing service.
Yours, Commerz Real Investmentgesellschaft mbH